FAQs

HELP CENTER | LOVE CAT DESIGN®

SHIPPING AND ORDERING

When will you receive your order?

The processing of your order, the manufacturing of the products and our delivery which is free of charge require a delay of 5 to 15 working days maximum. We do our best to ensure that you receive your order as quickly as possible, without compromising the quality of our products.

How can you track your package?

 By clicking on the following link, you will be able to follow the evolution of your order:

https://lovecatdesign.com/pages/track-order

How much does delivery cost?

Delivery is possible worldwide. There is no minimum quantity required and all our deliveries are free of charge.

Your order is not complete!

If you have ordered several products, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.

You have a problem with the Post Office? Your package is lost, broken or destroyed?

Thanks to our secure delivery, Love Cat Design® handles disputes on your behalf. Customer satisfaction is our priority. We do not put the fault on the carrier by letting you "fend for yourself". We assume the responsibility by sending you back a new product as soon as possible and at our expense. Do not hesitate to contact us by email at contact@lovecatdesign.com: our team will do its utmost to meet your expectations.

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CANCELLATION & RETURNS

Would you like to modify your order?

 Yes, as long as your order is not "in process".

You want to cancel your order?

 It is possible to cancel your order! If your order is already being processed, the cancellation fee is 40% of the purchase price. Do not hesitate to contact us by email at contact@lovecatdesign.com: our team will do its best to answer your questions!

You want to return an item :

 We are only able to accept a return in the event of a proven product defect. Our articles pass very strict quality controls before each shipment. Nevertheless, if your products have any manufacturing defect, please send us a photo of the product concerned (preferably in the original packaging) to contact@lovecatdesign.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it

SAFETY

Payment methods we accept

Your security is one of our priorities: our site only offers secure and guaranteed safe payment methods.

We accept :

Credit Cards

Debit cards.

 

Our online payment services :

G2A Pay*

*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) in order to give you a maximum of payment possibilities.

Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

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Is your information safe?

Yes, your information is secure.

The " HTTPS " present in the URLs of our store testifies to the quality of our services.

HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of e-commerce sites. As e-merchants, we are aware that the use of SSL is essential. It is the best way to protect your data and to protect you against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of your web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.

ANY OTHER QUESTIONS?

How can I order a product?

We make your shopping experience as easy as possible.

 

You select the product(s) you want Click on "add to cart "Click on the shopping cart icon in the top right corner (your "cart") to finalize your purchase.

 

We also offer you the possibility to create an account to make the process even simpler.

Is it possible to accumulate discount codes?

No. Except in exceptional cases, we only accept one discount code per order.

Do you have an import tax?

Love Cat Design® ships its products all over the world and legally. However, the buyer is responsible for the import taxes of his country, so we decline any responsibility.

Wholesale Order :

If you wish to order in bulk, please send an email to contact@lovecatdesign.com.